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Privacy Policy: Your Account, Your Control

When you open an account with w88 indonesia, your personal information — name, contact details, payment method, account history — stays secure and controlled by you.

Full transparency on data collectionReal-time account access and controlDirect support for privacy requests
w88 indonesia Privacy Policy: Your Account, Your Control
REACH US ANYTIME

How to Exercise Your Privacy Rights

Team online

Live Chat

Open your account and visit the Help section in the lobby. Our team responds to privacy requests within 24 hours, including account access requests and data deletion inquiries.

Email Support

Send a privacy request to our data protection team at [email protected]. Include your account username and specify what information you need or wish to update.

Account Settings

Log in, go to My Account > Privacy and Data, and review or update your personal information directly. Changes take effect immediately on your next login.

HOW WE PROTECT YOU

Data Security and Your Account Safety

Encryption Standard

All your payment information — DANA transfers, OVO wallet links, GoPay details and QRIS codes — are encrypted with 256-bit SSL before leaving your device. We do not store payment passwords or full card numbers on our servers.

Session Security

Your login session times out after 30 minutes of inactivity to prevent unauthorized access from shared devices. Two-factor authentication is available in Account Settings > Security for extra protection.

Cookie Policy

We use cookies to remember your language preference, maintain your login and analyze how you navigate the platform. You can disable non-essential cookies in your browser settings without affecting core account functions.

Data Retention

We keep your account data active while your account is open. After account closure, transactional records are retained for seven years for compliance; personal identifiers are deleted within 90 days unless local law requires longer retention.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud partners and legal authorities where required by law. We never sell or lease your data to marketers or data brokers.

Your Deletion Right

Contact support with your account username to request complete data erasure where local law permits. We will confirm deletion within 14 business days; some transaction records may be retained for legal compliance.

Privacy and Your Account: Answers

When you close your account, we immediately freeze all transactions and disable login. Your transactional history (deposits, withdrawals, game rounds) is archived for seven years to meet legal requirements. Personal data — name, email, phone — is deleted within 90 days, unless we're required by law to retain it longer. You can request certified proof of deletion from our support team.

Log into your account and go to Wallet > Payment Methods. You can add or remove DANA, OVO, GoPay and QRIS profiles at any time. When you remove a payment method, we delete the associated token within 24 hours; only your transaction record with that method stays for compliance. New payment methods take effect on your next deposit.

Yes. Open your account, go to My Account > Privacy and Data, and select View My Data. You'll see your registered name, contact details, account status, linked payment methods and a summary of transactions. For a complete export including device logs and cookies, contact live chat or email [email protected] with your username.

Your payment details never touch our servers. When you deposit via DANA, OVO, GoPay or QRIS, you complete the transaction directly with that provider's secure system. We receive only a confirmation and token — no card numbers, wallet passwords or bank credentials pass through our platform. Deposits clear in under 60 seconds.

Session cookies — which keep you logged in — expire when you close your browser or after 30 minutes of inactivity, whichever comes first. Preference cookies (language, theme) stay for one year unless you clear your browser cache. You can disable all non-essential cookies in your browser settings or in our Privacy Panel without affecting your ability to play.

Contact live chat or [email protected] immediately with your username and a description of the activity. Our security team will review your account logs within 2 hours, check for breaches or fraudulent transactions, and secure your account. If unauthorized deposits or withdrawals occurred, we will investigate and escalate to the relevant payment provider.

Our data handling practices comply with applicable standards where our service is accessible. We hold personal data only as long as necessary, honor your rights to access and correction, and report security incidents appropriately. Specific legal obligations depend on local law; contact our support team for region-specific details.